Technology Support at Every Level.

Same engineers. Same tools. Same standards. Every time.

Support Plans and Packages

All three IronCloud support plans deliver the same security, patching, monitoring, and backup on every device you cover. What changes between them is when support labor is included in your monthly fee and when it is billed by the hour.

Every plan is backed by AI-powered tools that monitor and protect your environment around the clock. No matter which plan you choose you get the same IronCloud team, the same protection stack, and the same commitment to keeping your business running. Serving businesses across Lafayette, West Lafayette, Indiana, and throughout the Midwest with managed IT support plans built around the way your business actually works.

The Same Protection on Every Plan.

Every IronCloud plan covers workstations, laptops, physical servers, and virtual machines. Regardless of which plan fits your business the protection underneath never changes.

    • AI-driven antivirus and endpoint protection managed by IronCloud

    • 24/7 Managed Detection and Response with alert review and triage

    • Coordinated response when action is needed

    • Continuous monitoring of health, performance, and availability

    • Automated alerting and triage

    • Windows, macOS, and Windows Server patch compliance

    • Desktop backup on every covered endpoint

    • Recovery of user and business data after loss or device failure

    • Monitoring to validate protection is in place

    • Device age, OS supportability, and refresh planning

    • Server hardware lifecycle and resource utilization

    • Virtualization and standardization best practices

Close-up of a logo with the word 'CORE' in bold, dark teal letters over a reddish-brown background.

PAY AS YOU GO

CORE Service Plan

Protection included. Support by the hour.

The Core plan gives your business IronCloud's full protection stack running underneath while you retain flexibility on support. When you need help you call us and we bill at our standard hourly rate.

It is the right starting point for businesses that have some internal IT capability and want enterprise-grade protection without a full support commitment.

  • Business Hours Support: Available through standard channels, billed at the hourly rate.

  • After Hours: On-call engineers available, billed at the after-hours rate.

  • Line-of-Business Apps: Best-effort help with you and your vendor, billed hourly.

  • Onsite Visits: Time on site billed hourly, always with your approval first.

  • Best fit: You have internal IT or a technical lead. You want our protection stack running underneath and you will call us for what you would rather hand off.

Graphic with large red and blue text reading '360.' and a stylized design with additional text and lines around it.

RECOMMENDED

360 Service Plan

Support included all business day.

The 360 plan is IronCloud's most popular option for a reason. Everything your team needs during the workday is included in one predictable monthly fee. No meter running every time someone asks for help. No surprise invoices after a busy week. Just reliable managed IT support during the hours your business runs.

  • Business Hours Support: Included in your monthly fee covering incident response, service requests, troubleshooting, and remediation.

  • After Hours: On-call engineers available, billed at the after-hours rate.

  • Line-of-Business Apps: Best-effort help included during business hours.

  • Onsite Visits: No hourly charge during business hours.

  • Best fit: Most teams. Your workday is when technology matters most and you would rather have one predictable number than a meter running every time someone asks for help.

Text graphic saying '360+' and 'Continuous' with a black background.

360 CONTINUOUS Service Plan

ALWAYS ON

Support included around the clock.

The 360 Continuous plan is built for businesses that never stop. There is no after hours. No surcharge for a Saturday call. No difference between 2 AM and 2 PM. If your business operates across shifts, weekends, or around the clock, this is the plan that matches how you actually work.

  • Support Any Hour: Included 24 hours a day, 7 days a week, 365 days a year with no after-hours surcharge ever.

  • After Hours: There is no after hours. Same coverage at 2 AM as at 2 PM.

  • Line-of-Business Apps: Best-effort help included at any hour.

  • Onsite Visits: No hourly charge at any hour.

  • Best fit: Operations that do not stop at five. Manufacturing, healthcare, logistics, hospitality, and multi-shift teams whose worst downtime lands on a weekend.

Frequently Asked Questions

  • Every IronCloud plan includes the same security, monitoring, patching, and backup on every covered device. All three plans run on the same engineers, the same tools, and the same standards. The only difference between them is when support labor is included in your monthly fee and when it is billed separately.

  • Core includes the full protection stack but support labor is billed by the hour when you need it. The 360 plan includes all support labor during standard business hours in your monthly fee with no meter running. The 360 Continuous plan takes that further by including support at any hour, any day, with no after-hours surcharge ever.

  • The right plan depends on how your business operates and when technology issues tend to affect your team most. If you have some internal IT capability Core gives you enterprise-grade protection with flexibility. If your team relies on technology throughout the workday 360 gives you predictable all-in support during business hours. If your business runs across shifts or weekends 360 Continuous gives you around the clock coverage with no surprises on the invoice. Not sure which fits? Fifteen minutes on your operating hours and what downtime costs you is usually enough to land on the right answer.

  • Yes. IronCloud's plans are designed to grow with your business. If your needs change your coverage can change with them. Your IronCloud team will assess whether your current plan is still the right fit during your regular reviews and make recommendations when adjustments would better serve your business.

  • IronCloud plans cover workstations, laptops, physical servers, and virtual machines. The devices covered are listed on your Covered Assets Schedule which can be updated as your business changes. Contact IronCloud to discuss your specific environment and how coverage would apply.

  • Yes. IronCloud serves businesses across Lafayette, West Lafayette, Tippecanoe County, and Indiana. While proudly based in Lafayette our managed IT plans and support are available to businesses throughout the region.

Let's Match a Plan to How You Actually Work.

Tell us about your operating hours, your team, and what downtime costs your business. We can usually find the right fit in a single conversation.

Schedule a Conversation